Airtel, a leading global telecommunications company, offers a wide range of services, including mobile, broadband, and digital TV, across multiple countries. Effective customer support is a cornerstone of their operations, ensuring that subscribers receive timely assistance for their queries and issues. airtel customer care number provides an in-depth look at Airtel’s customer care numbers, contact methods, and associated costs, with a focus on Sri Lanka and India.
Airtel Customer Care in Sri Lanka
In Sri Lanka, Airtel operates under the brand “Airtel by Dialog,” following a merger with Dialog Axiata. Subscribers can reach customer support through various channels:
- From an Airtel Number: Dial 555 to connect directly with a support agent.
- From Other Networks: Call 1755 or +94 755 555 555 to reach customer care.
- WhatsApp Support: For assistance via WhatsApp, message +94 75 555 5555.
- Email Support: For non-urgent inquiries, email the support team through the contact form available on their official website.
- Roaming Support: If you’re roaming internationally, contact support at +94 755 14 14 14.
These contact details are sourced from Airtel Sri Lanka’s official support page.
Airtel Customer Care in India
Airtel India provides multiple customer care numbers, each designated for specific services:
- General Information: Dial 121 for queries related to schemes, bill plans, and value-added services. Note that assistance via this number is chargeable at 50 paise per 3 minutes.
- Complaints and Service Requests: For issues like billing discrepancies, service activation/deactivation, or termination, call the toll-free number 198.
- Airtel Payments Bank Queries: For inquiries related to Airtel Payments Bank, dial 400.
- Non-Airtel Users: If you’re calling from a non-Airtel number, reach customer support at 1800 103 6065.
- Postpaid and Prepaid Queries: For both postpaid and prepaid services, you can contact 98100 12345.
- International Support: While traveling abroad, Airtel customers can reach support at +91 99100 99100. This number is also available for WhatsApp support.
Contacting Airtel Customer Care from Non-Airtel Numbers
Airtel facilitates customer support access even for individuals using other networks:
- Postpaid Services: Dial 98100 12345.
- Prepaid Services: Dial 98100 12345.
Airtel Broadband Customer Support
For broadband-related inquiries, Airtel offers 24/7 customer support:
- Customer Support: Dial 98100 12345. Existing customers are advised to call from their registered mobile numbers and have their landline or Airtel relationship number ready for verification.
Airtel Digital TV Customer Support
Subscribers of Airtel’s Digital TV services can reach customer support through region-specific numbers:
- North India: Dial 0124 4448080 (toll-free)
- West India: Dial 020 44448080 (toll-free)
- East India: Dial 033 44448080 (toll-free
- South India: Dial 080 44448080 (toll-free)
These numbers are available on Airtel’s official Digital TV FAQ page.
International Roaming Support
For customers traveling abroad, Airtel provides dedicated support:
- International Toll-Free Number: Dial +91 99100 99100. This number is accessible 24/7 and also supports WhatsApp messaging.
Alternative Contact Methods
Beyond traditional phone support, Airtel offers additional channels for customer assistance:
- WhatsApp Support: Save the number +91 99100 99100 in your contacts and initiate a chat for quick support.
- Email Support: Customers can reach out via email for detailed inquiries. Specific email addresses are provided on Airtel’s official website.
Cost Implications of Contacting Airtel Customer Care
While many of Airtel’s customer care numbers are toll-free, some may incur charges:
- India: The general information number 121 is chargeable at 50 paise per 3 minutes when seeking agent assistance. Complaint and service request number 198 is toll-free.
- Sri Lanka: Specific cost details for customer care numbers are not explicitly mentioned. It’s advisable to check with the local service provider or refer to Airtel Sri Lanka’s official support page for detailed information.
Frequently Asked Questions (FAQs)
Yes, you can contact Airtel customer care from a non-Airtel number. Here are the key numbers
India: Dial 1800 103 6065 (Toll-Free) or 98100 12345 (for prepaid & postpaid).
Sri Lanka: Call 1755 or +94 755 555 555.
International: Use +91 99100 99100 for support while roaming.
For complaints and service requests (198): Toll-free.
For general information (121): 50 paise per 3 minutes if you speak to a customer care executive.
Other dedicated numbers: Charges may vary based on your region and service plan.
Yes, Airtel offers WhatsApp support for various services. You can send a message to +91 99100 99100 for quick assistance regarding mobile, broadband, or DTH services
If your issue is unresolved, you can:
Escalate via the Airtel Thanks app.
Send an email to the Airtel appellate authority (contact details available on the official website).
Visit an Airtel store for in-person assistance.
Reach out to TRAI (Telecom Regulatory Authority of India) if the issue persists.
Conclusion
Airtel offers multiple channels to ensure customers get the support they need, whether through toll-free numbers, WhatsApp, self-care portals, social media, or in-person visits.
For quick resolutions, Airtel recommends using the Airtel Thanks App or the Self-Care Portal before calling customer care.
If you need further assistance, visit:
🔗 India: www.airtel.in
🔗 Sri Lanka: www.airtel.lk