Dialog Axiata PLC stands as a leading telecommunications service provider in Sri Lanka, offering a comprehensive suite of services that cater to the diverse needs of its customers. Central to its operations is a robust customer care system designed to ensure seamless communication and support.
Contacting Dialog Customer Care
Dialog offers multiple avenues for customers to reach out for support, ensuring accessibility and convenience:
- Hotline Support
- Mobile, Broadband, and Dialog Television (DTV): Customers can dial 1777 from their Dialog mobile or fixed-line connections for 24/7 assistance.
- Fixed Line & Broadband: For issues related to fixed-line services and broadband, the dedicated hotline is 0117 100 100.
- Enterprise Support: Business customers seeking enterprise solutions can contact 0117 100 200.
- Roaming Services: For inquiries related to international roaming, customers can reach out to 0777 999 777 or 0777 99 77 99.
- Email Support Customers preferring written communication can send their queries to [email protected] for general support and [email protected] for billing-related inquiries.
- Live Chat The Dialog website features a live chat option, allowing customers to interact in real-time with support representatives for immediate assistance.
- MyDialog App The MyDialog App serves as a versatile platform where users can manage their accounts, monitor usage, pay bills, and access customer support. The app is available for both Android and iOS devices.
- Social Media Support Dialog maintains an active presence on platforms like Facebook, Twitter, and Instagram, providing customers with the option to send direct messages for support. Additionally, Dialog extends customer service via WhatsApp through its verified business account at 0777 678 678, offering a secure and convenient communication channel. dialog.lk
- Dialog Experience Centers For face-to-face assistance, customers can visit Dialog Experience Centers located across Sri Lanka. The locations of these centers are listed on the Dialog website.
Services Offered by Dialog Customer Care
Dialog’s customer care encompasses a wide range of services to address various customer needs:
- Billing and Payments
- Inquiries: Assistance with understanding monthly bills, clarifying charges, and obtaining information on payment methods.
- Disputes: Resolution of issues related to incorrect charges or billing discrepancies.
- Technical Support
- Mobile Services: Troubleshooting network coverage issues, call quality problems, and SIM-related concerns.
- Broadband Services: Assistance with internet connectivity issues, router configurations, and service interruptions.
- Dialog Television: Support for DTV service issues, including signal problems and decoder troubleshooting.
- Account Management
- Plan Modifications: Guidance on changing or upgrading mobile, broadband, or DTV plans to better suit customer needs.
- Usage Monitoring: Information on data usage, remaining balances, and service validity periods.
- Value-Added Services
- Service Activation/Deactivation: Support for subscribing to or unsubscribing from additional services such as caller tunes, news alerts, and more.
- Information Services: Provision of updates on the latest promotions, offers, and new service introductions.
Dialog Service Pricing
Dialog offers a variety of packages tailored to meet the diverse requirements of its customer base. Below is an overview of some of the available plans:
- Mobile Plans
- Prepaid Plans: Flexible options with varying data, voice, and SMS allocations, allowing customers to choose plans based on their usage patterns.
- Postpaid Plans: Structured packages offering bundled services with the convenience of monthly billing.
- Home Broadband Plans Dialog provides several home broadband packages with different data allowances and speeds. For instance:
- YouTube & Social Media Plan – 14 Day Plan: Priced at Rs. 303, this plan caters to users with moderate data consumption focused on streaming and social media usage.
- Work & Learn Plus 35GB Plan: Designed for professionals and students, this plan offers 35GB of data at Rs. 637.
- 30 Day Unlimited Plan (Speed – 2 Mbps): An unlimited data plan with a speed cap of 2 Mbps, priced at Rs. 2,552.
- Dialog Television (DTV) Packages Dialog offers various DTV packages catering to different viewer preferences:
- Lite Package: A basic package offering a selection of popular channels, priced at Rs. 1,690.
- Xtra Package: An expanded package with additional channels, available at Rs. 2,490.
- Ultra Package: A premium package providing a comprehensive channel lineup, priced at Rs. 4,690.
Value-Added Services (VAS)
Dialog enhances the customer experience by offering a variety of value-added services:
- Information Services
- Breaking News Alerts: Receive breaking news updates via SMS or app notifications.
- Weather Updates: Stay informed about daily weather forecasts and severe weather alerts.
- Entertainment Services
- Caller Tunes: Customize your ringtone with a favorite song or sound.
- On-Demand Content: Access a library of movies, TV shows, and exclusive content through Dialog’s digital entertainment platforms.
- Security and Safety Services
- Mobile Insurance: Protection against accidental damage or theft of your mobile device.
- Emergency Alerts: SOS services that enable users to send emergency notifications to pre-selected contacts.
FAQs About Dialog Customer Care
You can call 1777 from a Dialog mobile, or 0117 100 100 from any other phone. Alternatively, you can email [email protected] for support.
You can check your data balance via:
Dialing #678# and following the menu prompts.
Using the My Dialog App (available on Android and iOS).
Sending an SMS with “MYUSE” to 678.
International roaming can be activated via the MyDialog App, by dialing #103#, or by calling 1777. Prepaid customers may need to maintain a specific balance before activation.
Most centers operate from 9:00 AM to 6:00 PM, Monday to Saturday. However, operational hours may vary by location, so checking Dialog’s website for specific center hours is recommended.
Conclusion
Dialog’s customer care services are designed to provide seamless assistance across multiple communication channels. Whether through hotlines, live chat, the MyDialog App, or in-person at experience centers, customers can access support effortlessly. Additionally, Dialog’s transparent pricing and diverse service packages ensure that users find the best fit for their connectivity needs.
For the latest updates on Dialog’s customer care services and pricing, visit the official Dialog website.